Cable companies can be intimidating, and trying to look for a plan with one of the companies can be even more daunting. Some of the terms might seem very technical and it’s difficult to understand what plan comes with what, but there’s no need to worry. Things can be much easier when you know what to ask. Here is a list of factors you need to take into account when you’re looking for a new cable TV service.
First, you should always consider the price of each package. Many companies offer competitive pricing, especially if you’re looking for a higher channel count. Not to mention, many will offer promotions in the first year of the service. While you need to know how much the promotion is, you should always know how much your cable service will cost when the promotion is terminated. You need to ask if the price of your package will go up in six months, a year, or both. Be sure you have all of the prices written down to refer to later. Also, if your promotion runs out, don’t be afraid to ask for another promotion! Discounts are the more permanent option, but they’re based on certain qualifying factors. You have to meet the cable provider's specified criteria at all times to keep the discount, but it’s always worth asking. The worst they can say is “no.”
The second thing you need to look into when considering cable TV services are subscription plans. Not every service offers the same subscription plan for the same price or even the same name. A "silver" plan for one company may be completely different from the "silver" plan of another company. Don’t be afraid to ask a representative to mail you some information so you can go over the plan in more detail. Some plans also come with contracts that you have to sign, stating that you’ll stay with the company for a particular number of months. While many companies have done away with this practice, it is always important to ask. If you don’t like the service, you will want to switch.
Along with asking about the contract associated with cable TV services, be sure to ask the company if it has a termination or cancellation fee. If you’re not happy with the service and you want to cancel, you don’t want to be stuck with an exorbitant fee on top of your negative experience. It’s important to take this into account, as it could make or break a deal for you. If the cable services provider has a fee, always ask how much it is.
Many plans also come with additional features that can enhance your viewing experience, so be sure to ask about them. More importantly, you need to be sure to ask about the price of these features. Are they included in the promotion package? Will they disappear when the promotion is finished? How much do the features cost all by themselves? These are all questions you need to ask. Also, ask them what the features entail. Don’t be afraid to ask what each of the features do in detail. The customer service reps are paid to tell you what you're paying for as a customer.
Another thing you should ask when looking into cable TV service is how the service is connected. This is useful when it comes to extreme weather, and it can also directly impact the quality of your service. Fiber-optic connections are going to have faster and better quality than other services. Many services use fiber optics nowadays, but the question is still something that’s important to ask. If you have extreme weather often, you’ll want to know whether your service is going to go out often. Be sure to get the outage support phone number to call if your service goes out.
Customer Service Ratings
Finally, figure out the customer service rating for the company. The Better Business Bureau is a good source for this. You can also use a service you trust or even ask people you know that have the service. Figure out who has called and dealt with the customer service of the company. Nothing is worse than spending eight hours on the phone to get your service working again with rude customer service representatives.